Support · Ticket triagev1
Workflow metric · Handle time
Baseline
45 min/ticket
Result
15 min/ticket
Measured change−30 min/ticket · −66.7%improvement
- Verification
- Verified
- Evidence confidence
- High
- Confirmed by
- Priya Nair
- Result period
- Sep 14–20, 2026
Inspect the evidence
- Baseline source
- Helpdesk report, May 2026, all tickets · measured · from a system record
- Result source
- Helpdesk report, Sep 14–20, 2026, all tickets · measured · from a system record
- Plan locked
- Jun 1, 2026
- Confirmed
- Priya Nair · Sep 23, 2026
- Version
- v1